LAST UPDATE OF THIS PRIVACY POLICY - [February 2, 2026]

BEFORE USING OUR SITES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to Turnbull-Whitaker Insurance Brokers Inc. ("Company") and sets out our policy on the gathering and use of information as a company including on this site and our other sites (collectively "Sites"). The Company has a solid track record of respecting your right to privacy and safeguarding your personal information. As a result of federal legislation, we have further strengthened our privacy commitment by informing you of why and how we collect, use, and disclose your personal information.

The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third-party websites are provided as a convenience and are for informational purposes only. The Company does not endorse and is not responsible for, these linked websites.

COLLECTION OF PERSONAL INFORMATION

Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you including:

• Basic information that identifies you such as your name, address, e-mail address, telephone number, birth date, and marital status.
• Claims history
• Credit and past payment records
• Drivers record
• Detail about your property such as the value of your home and its contents
• Medical information such as any condition that may affect the operation of a vehicle
• Employment information

We may obtain this information from:

• You
• Insurance Companies
• Other insurance brokers or agents
• Credit organizations
• Motor vehicle and driver licensing authorities
• Financial institutions
• Medical professionals

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Request a Quote form, and the like.

WHY DOES OUR COMPANY COLLECT INFORMATION?

We need to collect some of your personal information to properly enable us to acquire or renew an insurance policy for you. It will assist us to assess your ongoing needs for insurance. In addition, it will help to assess your needs for other products and to offer them to you. Providing us up to date information that is accurate and timely will protect us both against error and fraud.

DISCLOSURE OF INFORMATION

For the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:

• Insurance companies
• Other insurance brokers or agents
• Credit organizations
• Professionals working with us such as adjusters or lawyers
• Financial institutions, such as the organization that carries your mortgage.

PROTECTION OF INFORMATION:

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

The personal information you share with us is stored on our database servers at Applied Systems data centers (in Canada). In order to protect your personal information and right to privacy, we will:

• Not collect, use, or disclose your personal information for any purpose other than those we identify to you.
• Keep your personal information only for as long as we need it to fulfill the state purpose or as required by law.
• Maintain your personal information in as accurate, complete, and up-to-date a form as possible.
• Safeguard your personal information to the best of our ability.

POLICY CHANGE:

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it, and the circumstances under which we may disclose it.

ACCEPTANCE OF OUR PRIVACY POLICY:

As the privacy of communication over the internet cannot be guaranteed, we do not assume any responsibility for any harm, loss, or damage that might occur by sending personal and confidential information.

By using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.